City of New Bern Electric Utility Control

ABOUT US

The Utility Control Division is our communication center and can assist any department with an emergency. We man the Electric Department’s telephones 24 hours a day, 365 days a year. Electric service customer problems are handled through us. Crews are dispatched from here to restore electric power. The division performs load management operations and monitors the City water and sewer system and also dispatches crews for water and sewer problems after hours and on weekends. Control assists with the duties of other departments, such as the Water and Collections areas, after 5 p.m. and on weekends and holidays. Power can be restored for non-payment during these off times when the customer meets specified criteria. CONTACT US Click here for electric department contact information
	Call 639-2837 for :
	Street and area light outages
	or email to control@newbern-nc.org with:
	1. Name and address or brief description of location if not an address
	2. Phone number and brief description of problem
	Power outages
	Downed power lines
	Load management problems
	After 5 p.m. for Water and Collections procedures and/or 24 hours a day during holidays and weekends