Customer Service

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Customer Service, a division of the Finance Department, is responsible for accepting utility payments from the City’s approximately 24,000 utility customers.  Payments may be made at the office located at 606 Fort Totten Drive over the counter or at the drive-through. Office hours are 8 a.m. to 5 p.m. Monday through Friday. Additionally, payments may be mailed or deposited in a drop box, and are also accepted by telephone and internet through a third-party payment service.

New utility accounts, both business and residential, for electric, water, sewer treatment, and refuse services are also established at this office. Customers can also get help with payment concerns and information on ways to conserve resources and reduce utility bills.  Information is also available on agencies that may be contacted for payment assistance.  The City offers its utility customers programs to equalize payments over the period of a year and to automatically pay from a checking account.


Customer Service: 252-639-2750
Business Office Manager: Steve Anderson
  City of New Bern
  P.O. Box 1129
  New Bern, NC 28563-1129
  Phone:  252-639-2750
Utility Payments Only: City of New Bern
  P.O. Box 63005
  Charlotte, NC 28263-3005

City of New Bern
PO Box 1129
New Bern, NC 28563-1129
  Finance Dept. Main # (252) 639-2711
Citywide Phone Directory