New Utility Service

Customer Service 252-639-2750

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Applications for new service are accepted at the Customer Service officelocated at 606 Fort Totten Drive for existing and newly constructed locations.  In addition, applications may be faxed to 252-636-2076 or emailed to  All applications received by email will be acknowledged and activated within three business days of completion.  A lease or copy of a sale document plus a photo ID are required with applications, and a deposit may be required.  A service application is considered complete when all documents and any required deposit have been received by the City of New Bern.  Applicants will be notified by telephone of necessary additional documentation or deposit.

To print or complete an application, click on the appropriate application form below.  These forms are in PDF format, and you will need Adobe Reader to access them.  If you do not have Adobe Reader, click here to download it free.


Business Application     Residential Application

Water and Sewer Tap Fees
If water and/or sewer service is requested for a new location, a tap fee may be required.  Tap fees vary by location.  Please call the office for more information.  Please remember to contact the City at least a month in advance to ensure service is provided by your preferred start date.

A deposit is the equivalent of two months’ usage at the location where service is sought.  For business deposit alternatives, see application.  Residential applicant information is submitted to a credit check scoring company to determine if a utility deposit is required.  Residential deposit alternatives include excellent credit references from other utilities and a guarantor program where a current City of New Bern customer with excellent credit may choose to accept responsibility for the new applicant’s bill.  The guarantor must visit the office with the new applicant to accept responsibility at the time of application.

City of New Bern
PO Box 1129
New Bern, NC 28563-1129
  Finance Dept. Main # (252) 639-2711
Citywide Phone Directory