Customer Service 252-639-2750
Applications for new service are accepted at the Customer Service officelocated at 606 Fort Totten Drive for existing and newly
constructed locations. In addition, applications may be faxed to 252-636-2076
or emailed to UtilCustomerService@newbern-nc.org. All applications received
by email will be acknowledged and activated within three business
days of completion. A lease or copy of a sale document plus a photo ID
are required with applications, and a deposit may be required. A service
application is considered complete when all documents and any required
deposit have been received by the City of New Bern. Applicants will be
notified by telephone of necessary additional documentation or deposit.
To print or complete an application, click on the appropriate application
form below. These forms are in PDF format, and you will need Adobe Reader to access them. If you do not have Adobe Reader, click here to download it free.
Business Application Residential Application
Water and Sewer Tap Fees
If water and/or sewer service is requested for
a new location, a tap fee may be required. Tap fees vary by location. Please
call the office for more information. Please remember to contact the
City at least a month in advance to ensure service is provided
by your preferred start date.
A deposit is the equivalent of two months’ usage at the
location where service is sought. For business deposit alternatives, see
application. Residential applicant information is submitted to a credit
check scoring company to determine if a utility deposit is required. Residential
deposit alternatives include excellent credit references from other utilities
and a guarantor program where a current City of New Bern customer with
excellent credit may choose to accept responsibility for the new applicant’s
bill. The guarantor must visit the office with the new applicant to accept
responsibility at the time of application.