VIEW OR PAY YOUR BILL ONLINE

For password help, click here

Customer Service (252) 639-2750

 

Click to perform an online energy audit

&receive your Personal Energy Profile report

Energy Depot® for Homes

Click to see how extreme cold or hot weather affects your usage & monthly bill

TempTracker365™ System!

PAYMENT OPTIONS
Option:
Cost:

Your bill can be automatically drafted from your bank account on the due date each month. Click here for more information.

Free
Your Online Banking Provider

Payments are accepted electron-ically for quick processing from most customer online banking services.

Free through most banks. Check with your institution before using this option.

Visa, MasterCard, Discover, American Express or ELECTRONIC CHECK*

$4.95 card transactions

$0.60 electronic check

Telephone

Call Official Payments at

1-800-272-9829 to pay using

Visa, MasterCard, Discover or American Express*

Enter jurisdiction code 3964.

$4.95
Any Wal-Mart Location

Cash or pin-based ATM debit card. Bring your bill.

Wal-Mart fee applies. Contact Wal-Mart for details.
US Mail

Mail to:

City of New Bern - Payments,   

P.O. Box 63005

Charlotte, NC 28263

Include account number and make money order or check payable to City of New Bern.

Free
Drive-Thru Express Service

Monday-Friday, 8 a.m. - 5 p.m. at

606 Ft. Totten Drive

New Bern, NC 28560

Bring payment stub and cash, money order or check payable to City of New Bern.

Free

Customer Service is located at:

606 Ft. Totten Drive

New Bern, NC 28560

Drop box is by the drive-thru window. Include payment stub and money order or check

payable to City of New Bern.

Payments dropped off after 8 a.m. are posted the next business day.

Free
In Person

Customer Service is open

Monday-Friday, 8 a.m. - 5 p.m.

and is located at:

606 Ft. Totten Drive

New Bern, NC 28560

Bring payment stub and cash, money order, or check payable to City of New Bern. Credit/debit cards are not accepted at the office. 

Free

**ATTENTION**  If your service has been interrupted or is in jeopardy of being interrupted, you must call Customer Service during normal business hours at 252-639-2750 with your payment confirmation number to reinstate service.   If outside of normal business hours, call Utility Control at 252-636-4070 with the payment confirmation number. 

Please note all payments entered under jurisdiction code 3964 are paying for City of New Bern utilities.  If you want to pay your City tax bill, you must hang up and place the call again using jurisdiction code 4304.  If you want to pay your county taxes, you must hang up and place the call again using the county's jurisdiction code.  You may refer to your county tax bill or contact the County Tax Office by phone at 252-636-6605 to obtain their jurisdiction code.

~~~~~~

*Credit card, debit card and electronic check payments are processed through SEDC and/or Official Payments Corp. and include a convenience fee on your credit card or bank statement.

 

CUSTOMERS USING CREDIT/DEBIT CARDS AND ELCTRONIC CHECKS MUST AGREE TO THE FOLLOWING:

You agree by accessing the South Eastern Data Corporation (SEDC) and/or Official Payments Corporation (OPC) third party payment processing website services that under no circumstances or any theories of liability under international or civil, common or statutory law including but not limited to strict liability, negligence, or other tort theories or contract, patent or copyright laws, the City of New Bern be liable for damages of any kind occurring from the use of this website or any information, goods, or services obtained on this website including direct, indirect, consequential, incidental, or punitive damages (even if the City of New Bern has advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.


City of New Bern
PO Box 1129
New Bern, NC 28563-1129
  Finance Dept. Main # (252) 639-2711
Citywide Phone Directory