Time Extensions
Bills are due and payable when received. The last day
to pay the bill without penalty is the due date printed on it. The following
day, a 2.5% late penalty is charged to the account. Ten days later, delinquency
action can begin, including service interruption. If a residential customer is unable to pay a bill by the due date, the person listed on the account may visit the office to request an arrangement for payment of the bill at a later date. Photo identification is required and if an arrangement is authorized by a City repre- sentative, all past due payments must, as a general rule, be completed before the next bill due date. If the account holder is unable to visit the office, he or she may authorize someone else to handle this matter on the account. Please call the office at 252-639-2750 for details.
Bank Draft
Automatic bank draft of utility bills is available. Payments
are automatically deducted from customer’s bank account on the bill
due date. In order to participate, a customer must have a checking account,
fill in and sign the bank draft application*, enclose a voided check and
mail all items to the City of New Bern, P.O. Box 1129, New Bern, NC 28563-1129.
After the application is received, it takes an average of two months for
the actual draft process to begin.
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