Water Resources


Jordan Hughes
City Engineer


About Us

The mission of the New Bern Water Resources divisions is to protect and enhance the health and economic stability of the community through the provision of clean drinking water and proper wastewater treatment. We are committed to ensuring that all New Bern customers have a safe and reliable source of clean drinking water and that all of the City's wastewater is handled and processed in an efficient and environmentally friendly way, while striving to offer a high level of customer service.

Customer input and feedback are important components in helping us to identify and prioritize the goals and objectives of City's water resource operations, so please contact us if you should ever have questions or concerns regarding the City's water resources functions. 

System Development Fee Analysis & Feedback

The North Carolina General Assembly passed House Bill 436 in July 2017, amending Chapter 162A of the General Statutes by adding “Article 8, System Development Fees.” This amendment was enacted as “An Act to Provide for Uniform Authority to Implement System Development Fees for Public Water and Sewer Systems in North Carolina and to clarify the Applicable Statute of Limitations.” As a requirement of the amended General Statute, the City of New Bern employed Rivers & Associates, Inc., a professional engineering consulting firm, to complete a system development fee analysis. The statute specifies that a written analysis be performed to calculate a system development fee, based upon prescriptive criteria.

Prior to considering adoption of the professional analysis, House Bill 436 requires that a local governmental unit post the analysis on it’s webpage for public review and comment. You can access the analysis here. The public review and comment period shall extend for a minimum of 45 days and provide the means for written comments to be submitted to the preparer of the professional analysis. Submit your comments online here or by  mail to: City of New Bern System Development Fee Evaluation, Attn: Jordan Hughes, P.O. Box 1129, New Bern, NC 28563.

In compliance with this condition of House Bill 436, the City of New Bern is making the professional analysis available for review at the following link from February 1st, 2018 through March 20th, 2018

Contact Us

Jordan Hughes, City Engineer         
(252) 639-7527
David Tennant, Project Coordinator         
(252) 639-7523
Melissa Garris, Customer Relations
(252) 639-7596
Robert Bailey, Operations
(251) 639-7551
Dalton Gaskins, Water Production  
(252) 639-7553
Bob Jones, Wastewater Treatment
(252) 639-7555

** To report a water or sewer emergency please call of the following numbers**

(252) 639-7541 - Monday-Friday, 8:00am-5:00pm

(252) 636-4070 - After Hours, Weekends, Holidays