Frequently Asked Questions (FAQs)

Q.

Where do I pay my water and sewer bill?

A.

All water and sewer bills can be paid at the Customer Service Office located at 606 Fort Totten Drive.

Q.

What are the monthly rates for water and sewer service?

A.

Please refer to Water and Sewer Rates.

Q.

How do I begin water or sewer service at my property?

A.

To inquire if water and sewer service is available in your area and for information regarding new water and sewer connections please contact a Utility Customer Service Representative at (252)639-7596 or email us.

Q.

There is an alarm sounding and red light flashing on the control panel for my STEP system.  What do I do?

A.

For detailed information regarding your STEP system please click here.

Q.

 How do I report a sewer backup at my property?

A.

 For details on reporting a sewer backup, please click here.

Q.

 How do I report a water leak?

 

 For details on reporting a water leak, please click here.

Q.

 What if I have a water or sewer problem after hours, on the weekend, or on a holiday?

A.

 Call (252)636-4070 to report emergency utility problems or to submit your request electronically please click here.