How to Report a Water Leak

Broken/Leaking Water Meter

If water is leaking from your water meter or if the meter is broken or the box is damaged, please contact the Meter Maintenance Supervisor at (252)639-7568 and they will arrange for one of the Water Resources maintenance crews to check and correct the problem.

Broken Water Main

The Public Utilities Department maintains all water mains in the street rights-of-way of the City. If a broken main is observed, water running from the ground or a paved surface, please call the Water Resources System Maintenance Division at (252)639-7542 and personnel will be dispatched to check the problem.

Customer Water Lines

The Utility Department maintains all water mains and services in the street rights-of-way up to the water meter. If pipes are broken on the customer's side of the water meter, the pipe must be repaired by the property owner or a plumber hired by the property owner. If there is an emergency requiring water to be cut off to stop damage, or if the water must be cut off to make a repair, please call the Water Resources System Maintenance Division at (252)639-7542 and personnel will be dispatched to cut off the water.

Assistance After Hours

For assistance with any of these issues after hours please contact the Public Utilities Control Office at (252)636-4070 or submit your request electronically here.