Utility Business Office

About Us  

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The Utility Business Office, a division of the Finance Department, services the City’s 26,000 customer utility accounts for the City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties.

The Utility Business Office provides Customer Care for electric, water, wastewater treatment, refuse, parking, and beer and wine privilege licenses.

In addition, educational and other resources  to help customers to make informed decisions about their utility use are provided by this division. 

Pay My Bill:

Click here to view the many options to pay your utility bill.

Forgot your password?  Click here & scroll to the bottom of the page.  

Apply for service online:

Residential Utility Start Service Application

Business and Non-Residential Utility Start Service Application


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Contact Us:


606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

You can also report your outage at (252)636-4070


Steve Anderson

Utility Payments Only:

Utility Business Office Manager

City of New Bern


P.O. Box 63005


Charlotte, NC 28263-3005