Utility Business Office

About Us

The Utility Business Office, a division of the Finance Department, is responsible for accepting utility payments from the City’s approximately 26,000 utility customers.  Payments may be made at the office located at 606 Fort Totten Drive over the counter or at the drive-through. Office hours are 8 a.m. to 5 p.m. Monday through Friday.

Additionally, payments may be mailed or deposited in a drop box, and are also accepted by telephone and online.

New utility accounts, both business and residential, for electric, water, sewer treatment, and refuse services are also established at this office. Customers can also get help with payment concerns and information on ways to conserve resources and reduce utility bills.  Information is also available on agencies that may be contacted for payment assistance.  The City offers its utility customers programs to equalize payments over the period of a year and to automatically pay from a checking account.  The City also offers customers programs to help conserve energy and save money on utility bills.  Find out more about our New Bern CONNECTS programs!

Contact Us    


STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

REPORT SERVICE OUTAGES ANYTIME (252)636-4070 or email us


Steve Anderson Utility Payments Only:
Business Office Manager City of New Bern
  P.O. Box 63005
  Charlotte, NC 28263-3005