Bills are due and payable when received. The last day to pay the bill without penalty is the due date printed on it. The following day, a 5% late penalty is charged to the account. Ten days later, delinquency action can begin, including service interruption. If a residential customer is unable to pay a bill by the due date, the person listed on the account may visit the office to request an arrangement for payment of the bill at a later date. Photo identification is required and if an arrangement is authorized by a City representative, all past due payments must, as a general rule, be completed before the next bill due date. If the account holder is unable to visit the office, he or she may authorize someone else to handle this matter on the account. Time extensions are not handled by phone; you must visit the office.