Pay My Bill

The City of New Bern makes it easy for customers to pay their utility bill online, including payment services for water, sewer, and electric service.  View or pay your bill by clicking here.  

E-billing

You can receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form. Go paperless and get an instant email alert when your bill is due.  Yes, sign me up for e-billing.

Important Billing Information

If you need password help, scroll to the bottom of this page.  Below you'll find various payment options and the cost for using these payment methods. If your service has been interrupted or is in jeopardy of being interrupted, call us at (252)639-2750 with your payment confirmation number to reinstate service.  After normal business hours (8 a.m. - 5 p.m. Monday through Friday) call Utility Control at (252)636-4070 with the payment confirmation number.  

Explanation of Your Bill

Past due amounts must be paid immediately.  Since services are billed after they are provided, payment is due on or before the due date.  Bill is subject to a 5% late penalty for payments received after the due date.  A $30 delinquent account processing fee will be charged for bills unpaid after the tenth day following the due date.  Disconnection of services occurs for bills unpaid after the tenth day following the due date as well.  Reconnection fees apply.  All fees & penalties are subject to change without notification.  More information regarding late payments, delinquency, and utility deposits can be found by reading "Utility Deposits: What Residents Need to Know."  Please note: billing days of service may vary due to inclement weather, weekends, holidays, etc.

Payment Options

Option:
Cost:

Bank Draft Easy Pay

Automatically drafted from your bank account on the due date each month. Click here for more information.

Free

Your Online Banking Provider

Payments are accepted electron-ically from most customer online banking services.

Free through most banks. Check with your bank before using this option.

Internet

Visa, MasterCard, Discover, American Express or ELECTRONIC CHECK*

$4.95 card transactions;

$0.60 electronic check

Telephone

Call Official Payments at
1-800-272-9829 to pay using
Visa, MasterCard, Discover or American Express*

Enter jurisdiction code 3964.

$4.95

Any Wal-Mart Location

Cash or pin-based ATM debit card. Bring your bill.

Wal-Mart fee applies. Contact Wal-Mart for details.

U.S. Mail

Mail to:
City of New Bern - Payments,
P.O. Box 63005
Charlotte, NC 28263

Include account number and make money order or check payable to City of New Bern.

Free

Drive-Thru Express Service

Monday-Friday, 8 a.m. - 5 p.m.

606 Ft. Totten Drive
New Bern, NC 28560

Bring payment stub and cash, money order or check payable to City of New Bern.

Free

After-Hours Drop Box

Customer Service is located at:
606 Ft. Totten Drive
New Bern, NC 28560

Drop box is by the drive-thru window. Include payment stub and money order or check payable to City of New Bern.

Payments dropped off after 8 a.m. are posted the next business day.

Free

In Person

Customer Service is open
Monday-Friday, 8 a.m. - 5 p.m.
and is located at:

606 Ft. Totten Drive
New Bern, NC 28560

Bring payment stub and cash, money order, or check payable to City of New Bern. Credit/debit cards are not accepted at the office. 

Free

 

Water usage is billed in units of 1000 gallons.  Electric usage is measured in units of one kilowatt hour (kW/h), which is the amount of energy needed to light a 100 watt bulb for 10 hours. 

Please note all payments entered under jurisdiction code 3964 are paying for City of New Bern utilities.  If you want to pay your City tax bill, you must hang up and place the call again using jurisdiction code 4304.  If you want to pay your county taxes, you must hang up and place the call again using the county's jurisdiction code, which can be obtained by calling (252)636-6605.

*Credit card, debit card and electronic check payments are processed through SEDC and/or Official Payments Corp. and include a convenience fee on your credit card or bank statement.

A generic password will be provided on your monthly statement which allows you to set up a secure password and customer profile. The password will be located in the upper left hand corner of your statement. A password cannot be obtained by contacting customer support.

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CUSTOMERS USING CREDIT/DEBIT CARDS AND ELECTRONIC CHECKS MUST AGREE TO THE FOLLOWING: You agree by accessing the South Eastern Data Corporation (SEDC) and/or Official Payments Corporation (OPC) third party payment processing website services that under no circumstances or any theories of liability under international or civil, common or statutory law including but not limited to strict liability, negligence, or other tort theories or contract, patent or copyright laws, the City of New Bern be liable for damages of any kind occurring from the use of this website or any information, goods, or services obtained on this website including direct, indirect, consequential, incidental, or punitive damages (even if the City of New Bern has advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

You may be able to reduce your utility bill with an online energy audit. Receive your Personal Energy Profile by visiting Energy Depot® for Homes. Want to see how extreme temperatures affect your energy usage and your monthly bill? Try out our TempTracker365™ System!